Orders Tracking 
訂單查詢

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Thank you for ordering at Smiley Gift Club / LikeHongKong.com. Once your order is packed and dispatched, you will receive a dispatch notice email with an order tracking number. Simply click on the tracking link of the shipping company listed below and enter the tracking number provided in the email.

 

多謝您於Smiley Gift Club / LikeHongKong.com 購物。我們在寄出您所訂購的商品後，您會收到電郵通知，我們會隨電郵附上訂單追踨編號，請在下方點擊快遞公司的查詢連結，然後輸入我們提供給您的追踨編號，查詢您的訂單運送情況。

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Order Status 

Postal registered number/ air-way bill number will be provided for all applicable deliveries. You may check your order status with the courier's website. Below are the couriers that we often used. In the rare occasion, your order may not be arrived within the estimate time. This could be due to Customs inspection. The inspection is random. Please allow one week as a grace period. 

Your order may be kept at the post office due to delivery difficulties (such as incomplete address), please make inquiry to your local post office or Customs. About Undelivered Orders handling method, please click here. About your responsibility of providing completeness and correctness of all information, , please click here.

For order status and tracking information, please contact our Customer Service Department by e-mail to us at likehongkong.org@gmail.com. Due to our working schedule, we may not be immediately available to attending your call. However, if you leave clearly your full name, telephone number, order reference number and a short message, we will contact you at soonest.

 

Expected transit time for each destination is listed below:

Hong Kong: [7 ~ 14] business days after shipping
Other Overseas: [28] business days + [7] business days  for custom inspection after shipping 

Please note that shipping and delivery dates are not guaranteed and for reference only. 

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訂單狀態

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我們將為適用的交貨訂單提供郵政登記號碼/ 航空票據號碼。 您可以使用快遞網站查看您的訂單狀態。 以下是我們經常使用的快遞公司。有時您的訂單可能不會在估計時間內到達，這可能是由於海關檢查，而檢查是隨機的。 請允許一個星期作為寬限期。

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由於交貨困難（如地址不完整），您的訂單可能會保留在郵局，請向當地郵局或海關查詢。有關未能送達之訂單處理，請參閱此。有關您需提供正確及完整資料的責任，請按此。

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有關訂單狀態和跟踪信息，請通過電子郵件至 likehongkong.org@gmail.com 與我們的客戶服務部聯繫。 由於工作時差，我們可能不會立即提供回覆。 請您清楚列出全名，電話號碼，訂單參考號和留言，我們將盡快與您聯繫。

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每個目的地的預計交通時間如下所示：

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香港：[7 ~ 14] 運輸後的營業日
其他海外：[28]營業日+ [7] 海關驗驗 運輸後的營業日

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請注意，運送和交貨日期並非保證只及只僅供參考。

​Hong Kong
香港